What is the idea all about? What is the broad topic, what are the main aspects to be covered?
Patient satisfaction is not a clearlydefined concept.The aim is to bring together stakeholders from different areasof health care provision ( healthcare experts, representatives of patientorganisations and caregivers, etc.) to first determine what aspects of healthcare provision are most likely toinfluence patients’ experiences and satisfaction, in order to design a patient experiences questionnaire. Specific dimensions of patient care will beinvestigated, including information and communication, coordination of care,respect of patient preferences, emotional support, involvement of family and friends, etc.
Jenkinson, C., Coulter, A., Bruster, S., Richards, N., & Chandola, T. (2002). Patients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Quality and safety in health care, 11(4), 335-339.
Bowling, A., Rowe, G., & McKee, M. (2013). Patients’ experiences of their healthcare in relation to their expectations and satisfaction: a population survey. Journal of the Royal Society of Medicine, 106(4), 143-149.
Coulter, A., & Cleary, P. D. (2001). Patients’ experiences with hospital care in five countries. Health affairs, 20(3), 244-252.
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